Privacy policy

Last Updated: May 20, 2026

VELMIR by Velmira1.in (“VELMIR,” “we,” “our,” or “us”) operates this ecommerce website and all related services, products, content, tools, applications, and features available through Velmira1.in. This website is powered by Shopify, which enables us to provide secure ecommerce services and shopping experiences to our customers.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose your personal information when you access, browse, purchase from, interact with, or otherwise use our Services. By accessing or using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of our Services immediately.

When using our Services, we may collect personal information including your name, billing address, shipping address, email address, mobile number, account details, payment-related information, transaction history, browsing behavior, device information, IP address, communications with customer support, wishlist activity, cart activity, and other information reasonably required to provide our Services. Certain information may also be collected automatically through cookies, analytics tools, pixels, web beacons, and similar technologies that help improve website functionality, personalize user experience, analyze website traffic, and support marketing and advertising activities.

We may collect your information directly when you create an account, place an order, contact customer support, subscribe to promotional updates, participate in offers, submit reviews, browse our website, or otherwise interact with our Services. Information may also be received from payment providers, logistics partners, analytics services, advertising platforms, Shopify, and other trusted third-party service providers involved in operating our business.

Your personal information is used to process and fulfill orders, manage payments, arrange deliveries, provide customer support, process refunds and exchanges, personalize shopping experiences, improve our website and Services, prevent fraud and unauthorized activities, conduct analytics and research, communicate important updates, send promotional communications where permitted by law, and comply with legal or regulatory obligations. By providing your contact information, you consent to receiving transactional communications related to your purchases and account activity. Where legally permitted, we may also send promotional emails, SMS, WhatsApp messages, or marketing communications, which you may opt out of at any time.

VELMIR may share customer information with trusted third-party service providers only where reasonably necessary for legitimate business operations. These may include payment gateway providers, shipping and logistics partners, technical infrastructure providers, analytics services, fraud prevention services, marketing partners, customer support platforms, Shopify, and governmental or legal authorities where disclosure is required by law or necessary to protect our legal rights, customers, business operations, or property. We do not sell customer personal information to unauthorized third parties for independent commercial use.

Our store is hosted on Shopify, and certain information may be processed or stored through Shopify’s systems and infrastructure. Shopify may also process customer information in accordance with its own privacy practices, operational requirements, and legal obligations. Customers may review Shopify’s privacy practices through the Shopify Privacy Policy.

VELMIR takes commercially reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. These measures may include secure server technologies, restricted access systems, encrypted payment processing, and other industry-standard security practices. However, no online platform, internet transmission, or electronic storage method can be guaranteed completely secure, uninterrupted, or error-free. While we strive to protect your information, we cannot guarantee absolute security of systems operated by us or third-party providers. Customers are responsible for maintaining the confidentiality of their account credentials and passwords and should avoid sharing sensitive account information with unauthorized individuals.

Customer information may be retained for as long as reasonably necessary to provide Services, fulfill transactions, maintain records, resolve disputes, prevent fraud, enforce policies, comply with legal obligations, and support legitimate business operations. Certain information may continue to be retained where required by applicable laws, accounting standards, tax regulations, legal processes, or security requirements.

Our Services are intended for individuals who are legally capable of entering binding agreements under applicable law. We do not knowingly collect personal information from children below the legally permitted age. If we become aware that a child has provided personal information without appropriate authorization, we may take reasonable steps to delete such information from our records.

This website may contain links to third-party websites, platforms, social media pages, or external services that are not owned or controlled by VELMIR. We are not responsible for the privacy practices, content, security measures, policies, or operations of such third-party platforms. Users are encouraged to review the privacy policies and terms of any external websites before providing personal information.

Depending on applicable laws and customer location, users may have certain rights regarding their personal information, including rights to request access, correction, deletion, restriction of processing, withdrawal of consent, portability of data, or opt-out of certain communications. Requests relating to personal information may require identity verification before processing. VELMIR reserves the right to deny requests where permitted by law, including requests that are excessive, fraudulent, impractical, repetitive, or harmful to the rights and security of others.

Because our business operations, service providers, and technical infrastructure may operate internationally, customer information may be transferred, processed, or stored outside the country of residence, including through Shopify and related service providers. By using our Services, customers acknowledge and consent to such international processing and transfers where permitted by applicable law.

While VELMIR takes reasonable steps to maintain secure operations and protect customer information, we shall not be liable for indirect, incidental, consequential, punitive, or special damages resulting from unauthorized access, hacking attempts, cyber attacks, service interruptions, payment gateway failures, data breaches, technical errors, third-party failures, viruses, delays, or circumstances beyond our reasonable control. Users acknowledge that internet-based services inherently involve certain security and operational risks and agree to use the Services at their own discretion and risk.

VELMIR reserves the right to modify, update, replace, or revise this Privacy Policy at any time without prior notice to reflect operational, technological, business, legal, or regulatory changes. Updated versions of the Privacy Policy will be posted on this page along with the revised “Last Updated” date. Continued use of the website or Services following any updates constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, your personal information, or our data practices, you may contact us using the details below:

Business Name:
VELMIR by Velmira1.in

Email:
velmira2005@gmail.com

Registered Address:
R K Puram Sector 3,
J-1/1065 Near Balaji Mandir,
Sector - 3, Rama Krishna Puram,
New Delhi – 110022,
Delhi, India

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST